Thank you for shopping with Forever Chosen. Each hat or beanie you order is made to order through our print-on-demand partner (Printify). Because every product is created especially for you, we don’t keep inventory or offer traditional returns. This policy explains exactly when refunds or replacements apply and how shipping works. Please read it carefully before purchasing.
If anything in your order isn’t right, email info@foreverchosen.store and include your order number and photos of the issue. We respond within two business days.
2. Made-to-Order Products and Eligibility
All Forever Chosen items are custom-printed when you place an order. Because of this, returns and exchanges are not supported if you:
- ordered the wrong size or color, or
- changed your mind after ordering.
We encourage you to double-check size guides, colors, and details before confirming checkout.
When You Can Request a Replacement or Refund
If something arrives damaged or there’s a manufacturing error, you’re covered. Printify offers a free reprint or full refund if you contact us within 30 days of delivery. Qualifying examples include:
- misprinted designs or incorrect graphics,
- wrong item, color, or size sent,
- stitching defects, holes, or visible damage from shipping.
To start a claim, email info@foreverchosen.store with clear, well-lit photos and a brief description. If the same problem appears on multiple items using one design, add a photo or short video showing all affected products in a single frame. You don’t need to return the damaged item.
3. What Does Not Qualify
Refunds or reprints won’t be issued for the following:
- wrong size or color ordered by the customer,
- buyer’s remorse or preference changes,
- slight color variations between screen display and final print, or
- print placement differences within 0.5 inch (standard DTG tolerance).
These variations are part of normal production and are not defects.
4. How to Submit an Issue
- Send an email to info@foreverchosen.store within 30 days of delivery.
- Write “Refund or Replacement Request – [Order #]” in the subject line.
- Attach photos that clearly show the problem.
- Describe what happened and whether you prefer a reprint or refund.
Our team will review your claim and respond within two business days. Once confirmed, a reprint is ordered or a refund is issued to your original payment method.
5. Processing and Timeline
- Response time: within 48 hours.
- Verification and approval: up to 3 business days.
- Reprint production: 5–10 business days.
- Refund posting: 7–10 business days after approval, depending on your bank.
If you don’t see your refund after two weeks, check with your bank or card issuer first, then contact us again for follow-up.
6. Returns and Shipping Costs
We rarely require returns. If a return is needed for inspection, we’ll send instructions and a return address. Do not ship items back to Printify or the manufacturer directly — they can’t process consumer packages.
Customers are responsible for return shipping unless the error was ours or our fulfillment partner’s. Original shipping charges are non-refundable.
If a package is returned because the address was incomplete or undeliverable, you may request:
- a new shipment (after paying reshipping costs), or
- a partial refund minus shipping fees.
